Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your use of fixitbeirut.com and the handyman, maintenance, and renovation services provided by Fix It (“we,” “us,” “Fix It”). By engaging our services or using our website, you agree to these Terms.

2. Scope of Services

Fix It provides residential and commercial handyman and maintenance work across Beirut, Greater Beirut, and Mount Lebanon, including but not limited to:

• Plumbing repairs, leak detection, water heater service.
• Electrical repairs, wiring, panel upgrades, lighting installation.
• Painting (interior and exterior), apartment painting.
• Air conditioning repair, maintenance, and installation.
• Carpentry, custom furniture, IKEA assembly, doors.
• Flooring, tile installation and repair.
• Walls and ceilings, gypsum/drywall.
• Home remodeling, kitchen and bathroom renovation.
• General maintenance and small repairs.
• Furniture repair and assembly.
• Outdoor and garden services.
• Safety upgrades (security cameras, locks, smoke detectors).

The specific scope of any single project will be defined in the written quote we provide before work begins.

3. Quotes, Inspection Fee & Pricing

For most jobs we charge a flat inspection fee of $20, payable at the time of the site visit. This fee covers our technician’s time to assess the work and prepare a written quote. If you proceed with the job, the $20 is fully credited toward the final invoice.

All quotes are valid for thirty (30) days unless otherwise stated. Quotes are based on the work visible and described at the time of inspection. If hidden issues or additional scope are discovered during the work, we will inform you and provide a revised quote before continuing.

4. Payment Terms

Small repairs and single-visit jobs: payment is due upon completion of the work, by cash, bank transfer, or other agreed method.

Larger projects (renovations, multi-day jobs): we typically use milestone payments tied to project phases (for example: deposit, mid-project, near completion, and final). Exact milestones and amounts will be set out in your written quote.

Materials and special orders: may require a deposit before purchase, especially for non-returnable or custom items.

Late payments may incur a reasonable administrative fee and may pause further work on the project until brought current.

5. Workmanship & Warranty

We stand behind our work. If something we installed or repaired isn’t right within a reasonable period after completion, contact us and we will return to fix it at no extra cost, subject to the following:

• The original issue is directly attributable to our workmanship.
• No third party has altered, modified, or attempted repairs on the same work since.
• The issue is not caused by ordinary wear and tear, misuse, or external factors (water damage from another source, electrical surges, structural movement, etc.).

Manufacturer warranties on materials, fixtures, and appliances we install are subject to the manufacturer’s own terms and are passed through to you.

6. Cancellations and Rescheduling

If you need to cancel or reschedule a confirmed visit, please notify us by WhatsApp or phone as early as possible — ideally at least 24 hours in advance. We understand that life happens and will work with you to find a better time.

Cancellations made on the day of a scheduled visit, or no-shows, may incur a small call-out fee equivalent to the inspection fee, to cover the technician’s allocated time.

7. Client Responsibilities

To allow us to deliver quality work efficiently, we ask that you:

• Provide accurate access to the work area, including building entry codes, parking guidance, or doorman coordination where applicable.
• Clear the work area of personal items, fragile objects, or pets before we arrive.
• Disclose any known structural, electrical, plumbing, or water-damage issues at the time of inspection.
• Pay agreed amounts within the timeframes set out in the quote.

8. Limits of Liability

We take reasonable care in all the work we do. To the extent permitted by Lebanese law:

• Our maximum liability for any single project is limited to the amount paid for that project.
• We are not responsible for damage caused by pre-existing conditions of the property (concealed leaks, faulty wiring behind walls, asbestos, structural weakness, etc.) that were not visible or disclosed at inspection.
• We are not liable for indirect, consequential, or incidental damages.

None of the above limits any liability that cannot be excluded under applicable Lebanese law.

9. Disputes and Governing Law

These Terms are governed by the laws of the Republic of Lebanon. We aim to resolve any disputes promptly and amicably. If a dispute cannot be resolved through direct discussion, the courts of Beirut shall have jurisdiction.

10. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page indicates when the Terms were last revised. The version in effect for your project is the one in force on the date your written quote is issued.

11. Contact Us

For any questions about these Terms or about a project:

• WhatsApp / Phone: +961 76 031 796
• Email: info@fixitbeirut.com
• Address: Nassif El Yazaji St, Beirut, Lebanon