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Home› Privacy Policy
Privacy Policy

Privacy Policy

Last updated: 2026-05-21

Contents

  1. Introduction
  2. What Data We Collect
  3. How We Use Your Data
  4. Third-Party Services
  5. Cookies and Tracking
  6. Data Storage and Security
  7. Your Rights
  8. Children's Privacy
  9. Changes to This Policy
  10. Contact Us

1. Introduction

Fix It (“we,” “us,” or “our”) operates the website fixitbeirut.com and provides handyman, home maintenance, and renovation services across Beirut, Greater Beirut, and Mount Lebanon. This Privacy Policy explains how we collect, use, and protect information about you when you visit our website, contact us, or use our services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

2. What Data We Collect

We collect only the information needed to respond to your inquiries and provide our services. This includes:

Information you provide directly

  • Contact information: Your name, phone number, WhatsApp number, and address or neighborhood, submitted through our contact form or via WhatsApp.
  • Service details: A description of the work you need, photos you choose to share, and any notes relevant to your project.
  • Communications: Messages you send us via WhatsApp, phone, email, or our website form.

Information collected automatically

  • Basic web logs: Standard server logs may include your IP address, browser type, device type, and the pages you visited. These are kept briefly for security and debugging purposes only.

We do not collect financial or identity-document information through our website. Payments for services are handled offline (bank transfer, cash, or other arrangements agreed in person).

3. How We Use Your Data

We use the data you give us only for the following purposes:

  • To respond to your inquiries and book your service.
  • To schedule visits and coordinate with our technicians.
  • To provide quotes, invoices, and follow-up communications about your job.
  • To improve our services based on your feedback.
  • To comply with applicable Lebanese law.

We do not sell your data, share it with advertisers, or use it for unrelated marketing.

4. Third-Party Services

To run our website and respond to inquiries, we rely on a small number of trusted third-party services:

  • Formspree — processes our contact form submissions and forwards them to us by email. Formspree privacy policy.
  • Netlify — hosts our website. Netlify privacy notice.
  • WhatsApp (Meta) — used when you message us via WhatsApp. Your conversation is subject to WhatsApp’s privacy policy.
  • Google Fonts — serves the fonts on our website. Standard browser requests are made to Google’s servers.
  • Google Analytics (GA4) — collects anonymized usage data after cookie consent. IP anonymization is enabled. Google privacy policy.

These providers process limited data only as needed to deliver their service to us.

5. Cookies and Tracking

Our website uses Google Analytics (GA4) with IP anonymization to understand aggregated site usage — for example, which service pages are visited most. Analytics cookies are loaded under Google Consent Mode v2 and only collect data after you accept the cookie notice that appears on your first visit. Browser-level cookies may also be set by the services listed above (such as Google Fonts) under their own terms.

We do not use advertising cookies, Meta Pixel, or any marketing-tracking platforms. If we ever introduce additional tracking, we will update this policy and clearly notify visitors.

6. Data Storage and Security

Contact form submissions are received via email and stored within standard email systems. Project-related communications and notes are retained for as long as needed to deliver services and meet any tax or accounting requirements under Lebanese law.

We take reasonable measures to protect your information from unauthorized access. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Ask us what personal data we hold about you.
  • Request that we correct or update any inaccurate data.
  • Ask us to delete your data, subject to any legal retention requirements.
  • Opt out of any future marketing communications (note: we do not currently send marketing emails).

To exercise any of these rights, contact us using the details below.

8. Children's Privacy

Our website and services are not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The “Last updated” date at the top of this page indicates when the policy was last revised. Continued use of our website or services after a change means you accept the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

  • WhatsApp / Phone: +961 76 031 796
  • Email: info@fixitbeirut.com
  • Address: Nassif El Yazaji St, Beirut, Lebanon
Note: This Privacy Policy is provided for transparency and information purposes. It is not legal advice. We recommend consulting a qualified lawyer for any binding legal interpretation under Lebanese law.
Fix It Beirut — handyman, maintenance and repair services logo fix it

Beirut’s trusted handyman and home maintenance team. Plumbing, electrical, AC repair, painting, carpentry, flooring, gypsum, and full renovation across Beirut, Greater Beirut, and Mount Lebanon.

+961 76 031 796
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Nassif El Yazaji St, Beirut

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